Technical Support Engineer (Azure & Identity Developer – Customer Support Service)
Job Description
📌 Position Summary:
Join our team to provide developer support for Azure-based solutions including App Services, PaaS Developer, Developer Core, and Integration Service. Your role will focus on troubleshooting and resolving issues like application crashes, API connectivity problems, identity synchronization errors, and billing or quota disputes to ensure smooth customer experiences.
🔍 Common Issues Handled:
- Diagnosing and fixing App Service crashes and errors
- Troubleshooting PaaS resource provisioning failures
- Resolving API connectivity issues (e.g., Graph API, REST API)
- Managing identity synchronization problems between B2B and B2C environments
- Handling billing disputes and quota-related inquiries
⚙️ Key Responsibilities:
- ✅ Receive and manage customer support tickets via email, calls, and meetings
- ✅ Reproduce issues in test environments to diagnose root causes
- ✅ Collaborate closely with engineering teams to identify and fix bugs
- ✅ Provide proactive guidance and solutions to customers to prevent recurring issues
- ✅ Maintain detailed documentation of issues and resolutions for knowledge sharing
- ✅ Assist in continuous improvement of support processes and customer satisfaction
Requirements
✅ Must Have:
• Open to Freshers – requires Fluent English (~IELTS Speaking 6.5+)
• IT background / Strong debugging/troubleshooting skills / Experience with CI/CD tools
• Proficiency in programming languages such as C#, C++ or others
• Solid understanding of Azure services and identity management
• Willingness to work shifts, including night shifts
• 5-day work week, 2 unfixed days off (9 hours/day: 8 hours work + 1 hour break)
🌟 Nice To Have:
• Priority for candidates with customer service experience or strong customer-oriented mindset
• Result-oriented, willing to learn, and strong dedication to work
Benefits
• Salary starts from 18,000,000 VND
• 100% salary during probation period
• 90% gross salary contributed to social insurance
• Night shift (10PM – 6AM) allowance: +30% salary + PVI insurance + 500,000 VND food allowance
• 20 days leave (12 days annual leave + 8 days sick leave)
• Training programs provided
• Full working equipment supplied
• Annual health checkup
• Employee activities: birthday parties, engagement events
Contact
- Name: Nguyễn Tăng Huy
- Phone Number: 0377932896
- Email: Felix.Nguyen@itechwx.com