Microsoft 365 is the operational backbone for countless organizations, yet a dangerous assumption persists: that the default settings provide adequate security. While Microsoft has invested heavily in building a powerful security stack, many of its most impactful features remain dormant in customer tenants. Research indicates that a staggering **44% of Microsoft 365 licenses are either […]
Why Strategic BPO Is No Longer Just Cost-Saving — But a Growth Lever for SMEs and Enterprises? In today’s volatile business environment, organizations are under pressure to scale faster, operate leaner, and remain digitally competitive. Business Process Outsourcing (BPO) has evolved from a simple cost-reduction tactic into a strategic growth lever for both SMEs and […]
Quality Assurance (BPO, Call center) Job Description Regularly review the backlog of agents to find out potential compliance issues/case handling issues/process issues, report to leadership team in a timely manner. Make recovery call for risky cases to minimize high-risk cases to drive CSAT. Monitor, evaluate and / or audit samples of inbound and/or outbound calls […]
Technical Support Engineer (Azure & Identity Developer – Customer Support Service) Job Description 📌 Position Summary: Join our team to provide developer support for Azure-based solutions including App Services, PaaS Developer, Developer Core, and Integration Service. Your role will focus on troubleshooting and resolving issues like application crashes, API connectivity problems, identity synchronization errors, and billing or quota disputes to […]
Tech Support (N1/N2 Advanced Japanese – Open to Fresher – Offer up to 30M) Job Description Reviews issues and contacts customers to understand issues. Ensures customers stay informed as to the status/solution of their issue. Utilizes troubleshooting tools (e.g., event logs, and performance traces) to help resolve customer issues. Resolves or escalates multiple and varied […]
Office Manager (Chinese-speaking) Job Description 1. Office Operations & Administration · Oversee day-to-day office operations to ensure efficiency, consistency, and compliance with company policies. · Lead administrative functions across multiple sites, coordinating with HR, Accounting, and other departments to support business operations. · Develop, implement, and maintain office procedures to streamline processes and improve efficiency. […]
Sale Lead Job Description Build and maintain strong, long-term relationships with clients, acting as the main point of contact. Lead the entire bidding process, from identifying opportunities to preparing and submitting proposals. Coordinate with internal teams (e.g., technical, finance, legal) to gather necessary information and ensure comprehensive and accurate proposals. Present bids to senior management […]
Remote & Operations Coordinator Job Description 1. Administrative Support Oversee general office operations, including building management, parking coordination, and assisting with team requests. Monitor and ensure the quality of hygiene services, including cleaning and waste management to maintain a tidy work environment. Manage office supplies and internal services (stationery, drinking water, medicine, etc.) to ensure […]
IT Manager Job Description Responsible for IT-related work in all office areas (3 offices in HCM, 1 in HN). Responsible for IT maintenance (*Office is operating 24*7), including but not limited to DC, AD, Email, Network, Phone. Manage network, including employee ACL access control, router configuration, VLAN assignment, FW, AP, and other network components. Coordinate […]
The Back Office Team wrapped up 2025 with a warm and joyful year-end celebration — a well-deserved evening recognizing the people who work tirelessly behind the scenes to keep our operations running smoothly. While much of the year is spent managing processes, coordinating departments, solving internal challenges, and ensuring business continuity, this gathering was a […]